Effective from July 2026
At Portobelo, we care for your child, and we take the same care with your family’s information. This policy explains what personal information we collect, how we use it, and how we protect it, in line with the Privacy Act 2020 (NZ).
1. About Us
We are Portobelo Early Learning Centres (“we”, “us”, or “our”). This policy outlines how we collect, use, and protect your personal information.
2. Information We Collect
Through our website or Facebook page, we collect personal information when you submit an enquiry form, including:
- Your contact information (name, phone number, email, address)
- Your child’s name, date of birth, gender, and your relationship to them
- Your desired start date, days required, and any comments you provide
- Technical data, such as your IP address, browser type, and interactions with our website (via cookies)
This is the information we collect through our website for marketing and enquiry purposes only. Further information, such as health, dietary, and emergency contact details, is collected separately as part of our enrolment process once a place is confirmed.
3. How We Collect It
We generally collect personal information directly from you when you:
- Fill out an enquiry or waitlist form on our website or Facebook page
- Contact our team directly
4. How We Use Your Information
We use this information to:
- Respond to your enquiry and follow up about availability
- Manage our waitlist
- Communicate with you about our centre and relevant updates
- Meet our legal obligations, where applicable
We do not sell your personal information to third parties.
5. Website Analytics and Advertising
Our website uses tools to help us understand how visitors use our site and to show relevant advertising. These include:
- Google Analytics (GA4) – to understand website traffic and visitor behaviour
- Google Ads – to measure the effectiveness of our advertising and show relevant ads to people who have visited our site
- Meta (Facebook/Instagram) Pixel – to measure the effectiveness of our advertising on Meta platforms and show relevant ads
These tools use cookies and similar technologies to collect information such as your IP address, browser type, pages visited, and how you arrived at our site. This information may be shared with Google and Meta in accordance with their own privacy policies.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how our website functions.
6. Enquiry Forms
Information submitted through our enquiry or waitlist form is used solely to respond to your enquiry and manage your place on our waitlist. This information is stored securely and only accessed by authorised Portobelo representatives.
7. How We Protect Your Information
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. This includes secure storage of physical and digital records and restricting access to authorised representatives only.
8. Sharing Your Information
We do not sell your personal information. We may share the information collected through this website with:
- Service providers who help us manage enquiries and communications on our behalf (e.g. website hosting, student management and email marketing platforms), who are bound by confidentiality obligations
- Regulatory or law enforcement agencies, if required by law
We do not share this information with any other third parties except as described in the Website Analytics and Advertising section above.
9. Your Rights & How to Contact Us
Under the New Zealand Privacy Act 2020, you have the right to request access to and correction of personal information we hold about you or your child. To make a request, or if you have any privacy-related questions, please contact us at:
Portobelo Avonhead
Email: admin@portobelo.co.nz
Phone: 03 343 9943
Address: 124 Yaldhurst Road, Avonhead, Christchurch
Portobelo Kaiapoi
Email: office@portobelo.co.nz
Phone: 03 327 9113
Address: 107 Otaki Street, Kaiapoi
10. Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available on this page.
